PRIVACY POLICY
ABC Crane Hire Pty Ltd | ABN 20 109 700 585
Website: https://abccranehire.com.au/ | Effective date: 2 September 2025 | Last updated: 2 September 2026
1. About this Privacy Policy
ABC Crane Hire Pty Ltd (ABC Crane Hire, we, us or our) respects your privacy and is committed to protecting the personal information we collect and hold. This Privacy Policy explains how we collect, use, disclose, store and protect personal information obtained through https://abccranehire.com.au/, our communications and our crane hire and lifting-services activities.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy. If you do not wish to provide personal information, you are not required to do so; however, this may limit our ability to respond to you or provide requested products, services or information.
2. Personal Information We May Collect
The personal information we collect depends on how you interact with us. It may include:
your name;
email address, telephone number and postal address;
enquiry, quotation, booking, project, worksite, invoice or transaction details;
information you provide through forms, surveys, reviews, feedback or correspondence;
preferences and communication choices;
technical information such as IP address, browser type, device information, operating system, pages visited and referring website; and
any other information you voluntarily provide to us.
We will only collect sensitive information where it is reasonably necessary for our activities and where you have provided consent, or where collection is otherwise permitted or required by law.
3. How We Collect Personal Information
We may collect personal information:
directly from you when you contact us, request a quotation, submit a website form, make a booking, provide project or worksite information, or otherwise interact with us;
automatically when you use our website, including through cookies, analytics and similar technologies;
from publicly available sources; and
from third parties where you have authorised the disclosure or where it is permitted by law.
If you provide us with personal information about another person, you confirm that you have their authority to do so and to allow us to handle that information in accordance with this Privacy Policy.
4. How We Use Personal Information
We may use personal information to:
respond to enquiries and communicate with you;
provide, administer and improve our products, services and website;
prepare quotations and process bookings, invoices, payments or other crane hire transactions;
manage customer, supplier, contractor and business relationships;
send service notices, updates and administrative communications;
send marketing communications where you have consented or where permitted by law;
conduct research, analytics, quality assurance and business planning;
maintain security, prevent fraud and investigate suspected misuse;
comply with legal obligations and resolve disputes; and
carry out any other purpose disclosed to you at the time of collection.
5. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
employees, contractors and authorised representatives who require the information to perform their duties;
service providers that support our website and WordPress platform, hosting, email, communications, analytics, data storage, payment processing, professional advice or business operations;
business partners where necessary to provide a product, service or activity you have requested;
government agencies, regulators, courts or law enforcement bodies where required or authorised by law;
a purchaser, successor or adviser in connection with a proposed or completed sale, merger, restructure or transfer of all or part of our organisation; and
any other person with your consent.
We do not sell personal information. We take reasonable steps to require third-party service providers to handle personal information securely and only for the purpose for which it was disclosed.
6. Direct Marketing
Where permitted by law, we may use your contact details to send information about products, services, news or offers that may be relevant to you. You may unsubscribe at any time by using the unsubscribe link in a message or contacting us using the details below. Unsubscribing from marketing communications will not prevent us from sending essential administrative or transaction-related messages.
7. Cookies, Analytics and Similar Technologies
Our website may use cookies and analytics tools, including Google Analytics, to operate the website, understand how visitors use it, measure performance, maintain security and improve our content and services.
You can usually control cookies through your browser settings. Disabling cookies may affect the operation or availability of some website features. Where required, we will request consent before placing non-essential cookies.
8. Overseas Disclosure and Storage
Some service providers, including website, analytics, email and cloud-service providers, may process or store information outside Australia. Overseas locations may include the United States and other countries in which those providers or their subcontractors operate. These locations may change over time. Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements.
9. Storage and Security
We may store personal information electronically or in physical records. We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
No method of transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security. If you believe your information may have been compromised, please contact us promptly.
10. Retention and Disposal
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to meet operational needs, or to comply with legal and record-keeping obligations. When information is no longer required, we will take reasonable steps to destroy it securely or permanently de-identify it, unless retention is required or authorised by law.
11. Access and Correction
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading. Please contact us using the details below. We may need to verify your identity before processing a request.
We will respond within a reasonable period. In some circumstances, applicable law may allow or require us to refuse access or correction. If this occurs, we will explain the reason where permitted.
12. Privacy Complaints
If you have a concern or complaint about how we have handled personal information, please contact us and provide sufficient details for us to investigate. We will acknowledge and investigate the complaint and respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies to us, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
13. Links to Other Websites
Our website may contain links to third-party websites or services. We do not control those websites and are not responsible for their privacy practices. We recommend reviewing the privacy policy of each external website before providing personal information.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal obligations. The current version will be published on our website with the date it was last updated. We encourage you to review this policy periodically.
15. Contact Us
For questions, access or correction requests, complaints, or other privacy enquiries, contact:
ABC Crane Hire Pty Ltd
Privacy contact: Privacy Officer
Email: admin@abccranehire.com.au
Phone: (08) 9524 5502
Postal address: 21 Saltaire Way, Port Kennedy WA 6172
